Returns Policy

Last updated: October 2026. We want you to love what you order. If you do not, this policy explains how returns and refunds work.

Return window. You may return most items within 30 days of delivery for a refund or exchange, as long as they are unworn, unwashed, undamaged and have the original tags attached.

Items that cannot be returned. For hygiene reasons, intimates, swimwear and shapewear can only be returned if unopened and in their sealed packaging. Customised and personalised items cannot be returned unless they arrive faulty or not as ordered. Gift cards and promotional free gifts are not returnable.

How to start a return. Contact us with your order number and the items you want to return. We will confirm the return instructions. Items from independent vendors may be sent back to the vendor address shown in the instructions.

Return shipping. Return shipping is the customer's responsibility unless the item is faulty, damaged or not what you ordered.

Refunds. Once we receive and inspect your return we refund the original payment method, usually within 5 to 10 business days. Original shipping costs are not refunded unless the return is due to our error.

Promotions. If you return an item that earned a bonus, gift or free item, the related promotional item may also need to be returned or its value deducted from your refund.

Exchanges. For a different size or colour, tell us when you contact us and we will send the replacement when stock is available.

Faulty or incorrect items. If your item arrives damaged, faulty or not as ordered, contact us within 14 days of delivery with a photo and we will make it right at no cost to you.

Contact. For return questions, contact us through the contact details on this website.